FAQs

QUILTS

Q:  What exactly is your illume15 fabric?

A:  illume15 is an ultralight 15-denier breathable, calendared DOWNPROOF ripstop nylon.  It has 15-denier nylon thread woven into a true ripstop pattern, resulting in an exceptionally strong fabric with a finished weight of only 0.91 oz/yd2.  illume15 has a Durable Water Repellant (DWR) finish applied to the face side of the fabric, protecting you and your down from environmental moisture.  illume15 retains a high level of breathability, allowing moisture from your body to pass through the quilt, preventing excessive condensation inside the down chambers.  illume15 has excellent color depth, giving your quilt a rich, luxurious look and feel.  Note, however, that you will tend to see the down through lighter-colored illume15 fabrics, so if you don’t like that look, be sure to choose a darker color.  illume15 has received a 4 out of 5 score on the International Rotating Box Downproof Test (a score of 3 is considered “average”).

Q:  What exactly is your M10 fabric?

A:  M10 is an ultralight 10-denier breathable, calendared DOWNPROOF taffeta nylon.  Our M10 was developed to be a great all-around UL fabric that offers excellent wind/water resistance, has an incredibly soft hand feel, and is highly downproof (both in lab tests and in field use) – all at a great price point.  It has a finished weight of only 0.66 oz/yd2, making it one of the thinnest/lightest taffeta nylon fabrics on the market.  M10 has excellent color depth, giving your quilt a rich, luxurious look and feel.  Note, however, that you will tend to see the down through lighter-colored M10 fabrics, so if you don’t like that look, be sure to choose a darker color.  M10 has received a 5 out of 5 score on the International Rotating Box Downproof Test (a score of 3 is considered “average”).

Q:  What exactly is your HD1.0 fabric?

A:  HD1.0 is our line of lightweight diamond-grid ripstop nylon.  Designed to provide superior performance and feel compared to standard square-grid ripstop, HD1.0 is both stronger and softer, with a unique visual pop.  At only 1.0 oz/yd2, HD1.0 performs to the same standard as standard 1.1 oz/yd2 fabrics, without sacrificing strength or durability, making it the premium fabric choice when conditions demand the most from you and your gear.  HD1.0 has received a 4 out of 5 score on the International Rotating Box Downproof Test (a score of 3 is considered “average”).  HD1.0 has a Durable Water Repellant finish applied to the face side of the fabric to protect both you and your down from environmental moisture.

Q:  How downproof are your illume15, M10, and HD1.0 fabrics, and what tests have you done to prove how downproof they are?

A:  After extensive in-house testing, UGQ sent out several fabric sample panels to the International Down and Feather Laboratory (IDFL) in Salt Lake City, Utah.  Founded in 1978, the IDFL is the largest down and feather laboratory in the world, and is the global leader in filled textile testing.  All our test panels received high passing grades on IDFL’s industry standard Rotating Box Test.

Q:  Why is UGQ’s down superior to down used by other vendors, who use a different supplier?

A:  Our down supplier is the only down company to be both bluesign® approved, and certified allergen-free.  These accreditations were awarded by third-party sources that uphold rigorous standards, and conduct timely audits to ensure compliance.  Our supplier’s sourcing, sorting, testing, and cleaning processes are the most advance in the industry, and were designed specifically to protect the welfare of the animals, as well as the environment.

Q:  Is your down ethically collected?

A:  Yes, our down supplier is a global leader in the development and implementation of industry practices to ensure that the down in UGQ quilts has been raised and collected ethically and humanely.

Q:  How can down be so lightweight, yet insulate so well?

A:  Based on its 3-dimensional structure, and its ability to loft, each down cluster traps more dead air for its weight than any synthetic material.  Every ounce of down has about two million fluffy filaments that interlock and overlap to form a protective layer of non-conducting still air that keeps warmth in, and cold out.  Because of its natural resilience, down can be scrunched up or flattened out, and it only requires a good shake for it to fluff up and bounce back to its original, highly-insulating form.

Q:  What is fill power (fp)?

A:  Fill power refers to down’s ability to loft and regain its original volume after being compressed.  In technical terms, “fill power” is a rating system based on how much space one ounce of down will occupy in cubic inches when allowed to reach its maximum loft.  The higher the fill power, the lighter and fluffier the down will be, and the more efficiently it will insulate and provide warmth.  Fill power applies equally to duck down and goose down.  Down is available in a range of fill powers, from 500fp to 950fp.

Q:  Does the color of down have any relation to its quality?

A:  No.  Down quality is determined mainly by the age of the bird, its species, and its size.  White down is particularly prized, not because it is inherently superior, but because it can be put into light-colored coverings without being seen through the fabric.

Q:  Is it safe to use down, considering bird flu and other possible illnesses?

A:  Yes, down is perfectly safe for use in quilts, pillows, hats, etc.  The FDA requires down to be washed and steamed at 130*C for 30 minutes before it can be used in the production of garments in the USA.  Viruses and pathogens, including bird flu, die within two minutes of exposure to temperatures of 70*C.

Q:  How are your temperature ratings determined?

A:  We base our temperature ratings on the chart, below.  This is not an “official” guide, but rather it is a good rule of thumb based on averages.

Single layer Loft and Estimated Temperature Rating

Temp (°F)Loft (in)Temp (°C)Loft (cm)
501102.54
401.54.43.81
302-1.15.08
202.5-6.76.35
103-127.62
03.5-188.89
-104-2310.16

Q:  Are your temperature ratings accurate?

A:  We strive to provide most users with a comfortable temperature rating – meaning that most people will be warm at a quilt’s given temperature rating.  However, everyone is different when it comes to cold tolerance, so some folks who are cold sleepers (you know who you are) will need to add overstuffing to ensure that they’re warm enough.  Various other factors will influence your overall warmth, including a campsite exposed to wind, hydration, caloric intake, fitness, and humidity.

Q:  Do I need to wear clothing to sleep when I use a quilt?

A:  We typically recommend that you wear a light base layer to keep FUNK off your quilt.  During prolonged use at/below a quilt’s lower temperature rating, you may find that you need to wear a heavier base layer to maintain warmth during the night.  The addition of a silk liner is also a good way to keep you warm and ensure that your quilt remains “funk-free” for a longer period between washings.

Q:  If I purchase a 20*F Zeppelin UnderQuilt, will I be able to use it in warmer weather?

A:  Yes, with proper venting techniques, any UGQ underquilt can be used in much warmer weather than it is rated for.  Typically, the upper limit of a given quilt will be 45-50*F above its rating.  To vent your underquilt, simply loosen the head and foot draws, and if additional venting is needed, the primary and secondary suspensions can be loosened.

Q:  If UGQ already uses 130% of the necessary down in its regular quilts, why would I consider overstuffing with additional down?

A:  We do overstuff to 130% (included in the base price of all our quilts), but you may want to consider additional overstuff if you are a cold sleeper.  The extra down will help buffer the lower limits of the quilt, keeping you toasty-warm even beyond the lower limit.  Another reason for ordering overstuffing is when you expect to use your quilt for an extended period of time without access to laundering.  The additional down will help to retain the performance of the quilt between washings.

Q:  Will the Zeppelin UnderQuilt fit my hammock?

A:  Our Zeppelin UnderQuilts will fit most hammocks, regardless of size or style.  For some bridge hammocks, you may have to make some modification to your hammock’s underquilt suspension system, but UGQ’s underquilts will fit most gathered end hammocks without need for modification.

Q:  My hammock is 11-feet long and 72-inches wide.  Will UGQ’s underquilt work with a hammock that long/wide?

A:  Yes, our Zeppelin UnderQuilt will fit a hammock of this size.  The size of a hammock and the size of an underquilt are not dependent on each other, because the purpose of an underquilt is to provide the user with the necessary thermal coverage.  An underquilt made to fit every inch of a hammock 11’x72” would be very heavy and very expensive.  When purchasing an underquilt, the user must decide on whether they want partial coverage or full coverage.

Q:  Can I use your quilts with a sleeping pad?

A:  Yes, we include a series of small loops along both sides of the quilt, which, when used in conjunction with our quilt anchor system, will keep your quilt snugly attached to your pad.

Q:  What is the difference between a “full taper” quilt and a “no taper” quilt?

A:  A quilt with a full taper will resemble a mummy-style sleeping bag when the foot box is closed.  When a full taper quilt is fully open, it will narrow from either 50” or 55” down to 40” or 45” respectively.  A no taper quilt will be rectangular when laid out flat, and will have slightly more room in the foot box when the foot is fully closed.

Q:  Are the product weights shown on your website accurate?

A:  Our advanced in-house design software calculates both our fill weights and the weights of our finished products.  We also weigh all finished product as it leaves the shop in order to verify the accuracy of the entire system.  Because our filling process leaves little room for error or tolerance stacking, we have exceptionally accurate target and finish weights.

Q: Why are some fabrics/colors an additional cost?

A: We only inventory certain colors and fabrics to keep our overall costs down, these are ordered by the roll securing a better price. To offer a full palette of colors we offer the additional fabrics/colors at an additional cost. These are ordered as needed from our supplier at a cut yardage rate which is more than full roll pricing.

TARPS

Q: I have an 11′ hammock, which size tarp ridge length should I purchase?

A: Considering an 11′ hammock is roughly 110″ (279cm) when you allow for the droop of the hammock a tarp with an 11′ (132″ / 335cm) ridge will provide roughly 11″ (28cm) of coverage on each end. While this is sufficient most people prefer to have more coverage and opt for the 12′ (144″ / 366cm) ridge length. Just keep in mind a longer tarp does require more distance between your hang trees.

Q: Do I need to seam seal my tarp ridge?

A: Under most situations the tarp ridge will be water tight with proper set-up. Proper set up is a taut pitch to ensure no water is allowed to pond against the ridge seam.

Q: Do I need to seam seal panel pulls if I have them added to my tarp order?

A: Yes, panel pulls will need to be sealed using an appropriate sealant. You can easily do this from the back side of the panel pull to ensure a leak free tarp.

Q: How can I repair small holes in my tarp?

A: A simple dab of an appropriate sealant on the inside of the tarp covering the small hole should be sufficient. If the hole is actually a small tear you may need to use a piece of scrap fabric to act as a patch. You can adhere this to your tarp from the inside using an appropriate sealant.

Q: Why are some fabrics/colors an additional cost?

A: We only inventory certain colors and fabrics to keep our overall costs down, these are ordered by the roll securing a better price. To offer a full palette of colors we offer the additional fabrics/colors at an additional cost. These are ordered as needed from our supplier at a cut yardage rate which is more than full roll pricing.

ORDERING

Q:  Can I call UGQ to ask questions before I place my order?

A:  Because we are a working shop, it is not always easy for us to answer the phone, because we’re usually in the workshop making our great products.  The most efficient way to ask us product questions is via email:  sales@ugqoutdoor.com.  We are normally very responsive, and most emails are answered within 24 hours.

Q:  Can I call to place an order?

A:  We cannot accept any form of payment over the phone, all orders need to be completed via our website.

Q:  What forms of payment do you accept?

A:  Our preferred payment method is PayPal.  Please note that, even if you do not have a PayPal account, you can still process your order through PayPal, using the following method:  After adding all your items to your shopping cart, press the “Check Out” button.  You will be offered an option to check out via PayPal, or to check out as a “Guest,” using your credit or debit card.  Using the “Guest” check out, PayPal is simply acting as the card processing agent for your purchase.  UGQ will also accept checks and money orders, made payable to “UGQ Outdoor Equipment”.

Q:  Why do I have to pay for my order before it is ready to ship?

A:  Because we make every piece to your specs, to reserve your place in line, we require your payment up front.  This ensures that everyone on our priority list gets the fairest treatment and the shortest possible wait times.

Q:  Do you offer military or law enforcement discounts?

A:  While we appreciate our current and former military members, and our law enforcement members, we do not offer any additional discounts.

Q:  Do you offer large group discounts?

A:  Yes, please refer to our group discount policy on our POLICIES page.

Q:  Why do you only offer certain colors for some quilt inner shells?

A:  We have chosen to put a slight limitation on some of our color selections because we cannot keep every color in inventory without raising our/your costs.  If you do not see the color you want listed on our pull-down menu, you can include a “NOTE” with your order, indicating your alternative color preference.

Q:  Can you make me a quilt with a custom length or width?

A:  Yes, we offer custom quilts, as well as “standard” quilts.  Please contact us via email to tell us what you need, and we will provide you with a price and an estimated completion weight.  Once we have worked out the details with you, we will send you an invoice, and as soon as payment is complete, we will schedule your custom order.

DELIVERY AND SHIPPING

Q:  How long will it take to get my order?

A:  Most items will ship 2-4 weeks from the order date, but there wait times can be longer due to high demand, or planned vacation time for our shop.  You can gauge our current lead time by checking our ORDER STATUS page.

Q: How will my order be packaged?

A: Our domestic shipments arrive in USPS Priority boxes and envelopes. Usually they are square 12x12x8 white boxes with blue and USPS insignias on them or a 16×12 white envelope with blue and red USPS insignias on them. For larger orders we try to use larger white and blue USPS boxes, however if the order is to large it will come in a standard brown box. For international shipments all packages are brown boxes or plain white envelopes.. Again for larger orders we use a range of larger brown boxes.

Q: What will be included in my shipment?

A: Typically quilts will be shipped in their storage sack if selected with all accessories including the stuff sack shipped in a zip lock plastic bag on the bottom of the package. If no storage sack is included with your order your quilt will ship loose in the box. It is important to remember that the items inside are fabric, so you won’t want to use a knife to open the packages. Once you receive your quilt it is a good idea to take it out of any sack and let it lay out to loft up.

Tarps will be shipped in their stuff sack if selected or loose in the package. All accessories will ship in a zip lock bag inside the shipment.  It is important to remember that the items inside are fabric, so you won’t want to use a knife to open the packages.

Q:  How long will my order take to arrive after it’s been shipped?

A:  Most orders sent within the Continental USA arrive 2-5 business days after they were shipped; shipping times to other locations vary by destination.

Q:  Can I get my order processed more quickly if I pay extra?

A:  Yes, please see the policy for RUSH orders on our POLICIES page.

Q:  Can you ship my order via a different delivery service, such as UPS or FedEx?

A:  Yes, but using a different service may incur additional charges, because UPS and FedEx charge us for pick-ups at our shop, while USPS provides us with free pick-up service.

Q:  Can I combine separate orders that I placed several days apart?

A:  Yes, we will combine your items into a single shipment if we are made aware of this, and will credit your payment method for the difference in shipping charges after we have determined actual shipping costs.

Q: I’m ordering from a country other than the United States, are import duties included with the price of the item or with the cost of shipping?

A: If you are an international customer, keep in mind, there may be duties and taxes that your government imposes that are your responsibility. These fees are not from our shipping partners or UGQ Outdoor LLC, but from the country that we are sending the items to. If applicable, each country has it’s own procedures for calculating and collecting these duties and taxes. You can go to your local governments website to learn more about any import fees your order may be subject to. 

PRODUCT CARE

Q:  How should I clean my down items?  Is it safe to wash down?

A:  Washing down items is a great way to extend the life of the product and return the down to its original loft.  Use only low-sudsing, down-safe detergents, and extend the rinse cycle to ensure that no soap remains in the down.  Do not use an agitator-style washing machine, use only cold water on the machine’s gentle cycle.  Make sure you dry your down quilt completely on low heat.  Use dryer balls to break up any clumps of down, and to fluff up the plumules.  Do not use high heat, which can damage the down and nylon fabrics.  Never store your down until no dampness remains.

Q:  How do I know if my down product is dirty?

A:  Down quilts and garments should be cleaned when they start to accumulate too many oils from your body, hair, or from lotions/cosmetics that you use.  If your product has started to lose loft, or if the fabric is starting to look discolored, it’s time to wash it.

Q:  I just got home from a backpacking trip.  What’s the proper way to store my down quilt?

A:  The way you store your down quilt between uses will affect its lifespan.  When you get home from a trip, begin by airing out your quilt (turned inside out) for a couple of days to ensure that it’s completely dry.  Then store it in the large breathable storage sack that was provided with your quilt; do not store your quilt in a tight stuff sack, as this will damage the loft in the long term.  Do not use waterproof storage sacks, because condensation can accumulate in them, and cause your quilt to develop mildew.  In short, store your quilt so that it is adequately lofted, with plenty of cool, dry ventilation.

Q:  I store my down quilt in a compression sack.  Is that a bad idea?

A:  Never leave your quilt in a compressed state for an extended period because that will eventually reduce its loft.  Down can be stored partially-compressed in a breathable sack; never in a non-breathable bag.  Our advice is to store your quilt in the provided large mesh sack, or in a king-size cotton pillow case, in a dry place that has a fairly consistent temperature.  Do not expose your quilt to sunlight except to dry it out, because excessive heat evaporates the natural oils in the down.

Q:  I remember when my quilt was brand new and super-fluffy.  Will that level of loft ever return?

A:  Yes, a quilt’s loft often returns to its original value with proper air circulation, warmth, and moisture.  Some of those conditions can be met simply by using your quilt.  In addition, proper care, storage, and cleaning of your down items can help return maximum loft.  Another way to maximize loft is to gently shake out the product before using it (increasing air circulation), or tumble dry the item to add warmth and air circulation.

Q:  How long can I expect my UGQ quilt to last?

A:  With proper care and cleaning, your down quilt will remain functional longer than you will!  You will definitely get your money’s worth – so get out there and go camping!