CONTACT US

Got a question regrading one of our product, be sure to check out our FAQ page as you may find your answer there. Be sure to check out our policy pages if you have a question about returns, shipping, or cancelations. Questions on current shipping times and information check out the current shipping information page.

If you do not find an answer to your question feel free to email us at SALES@UGQOUTDOOR.COM our goal is to reply within one business day. If you are emailing regarding an existing order to save time please be sure to include your order number in your email.

OUR EMAIL ADDRESS

SALES@UGQOUTDOOR.COM

DUE TO LIMITED STAFFING THIS IS THE BEST WAY TO REACH US.

OUR PHYSICAL/MAILING ADDRESS

UGQ OUTDOOR LLC

1806 WOODSUM ST

JACKSON, MICHIGAN 49203

USA

OUR PHONE NUMBER

Although we would love to offer on-demand phone support, our small team simply doesn’t leave enough resources to do it.

The best manner of contact is via email, in fact, we have found that in most situations we can ultimately provide better service via email. Email will provide you with a detailed record of our reply for you to refer to. We typically reply to emails within one business day.

If you do require a phone call we are happy to help, we will need to schedule a day and time that works for both parties to ensure adequate time for discussion. Please reach out to us at SALES@UGQOUTDOOR.COM to schedule an appropriate time.

OUR HOURS OF OPERATION

Monday – Thursday 7:00AM – 3:30PM

EASTERN TIME ZONE USA

Emails received during non-business hours will be answered the following business day.