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Order Status

To check the "Status" of your order please type your order number below:

HOLIDAY CLOSING 2022

We will be closed Dec 24, 2022 – Jan 2, 2023 Christmas/New Year Holidays. No production orders will ship during this time, orders for accessories will ship during this time. Customer Service will answer emails once a day. All operations will resume in full on Jan 3, 2023.

Happy Holidays from all of use here at UGQ Outdoor LLC

OD-INK, PRYM1, HEXCAM, ETC

Due to order volume at our supplier we do expect a delay in receiving printed fabrics that will roughly add 1 week to lead-times for these items.

The information below is merely a rough indicator about the current status of our production.  Orders are typically processed in the order in which they are received, but we do occasionally need to expedite certain orders to meet specific deadlines.  The list below can help you determine when your order will tentatively be put into production, and when it will be ready for shipping.

FAST TRACK items will not appear on the list below, this list is for Made To Order Quilts and Tarps only.

Orders for items such as guy lines, tarp poles, tarp sleeves etc. will not appear on the order status page. These orders typically are processed and shipped within 2-3 business days depending on current shop schedule.

 

LEAD TIMES DO NOT INCLUDE SHIPPING AS IT WILL VARY BY LOCATION

 

PLEASE BE SURE TO REFRESH YOUR BROWSER FOR THE MOST CURRENT INFORMATION.

 

PRODUCTION LEAD TIME BASED ON ORDER DATE

 

YOUR ORDER DATEQUILTS LEAD-TIMETARPS LEAD-TIME
DEC 12-DEC 18, 20226 WEEKS1-2 WEEKS
DEC 19-DEC 22, 20226 WEEKS2 WEEKS
DEC 23-DEC 25, 20224-5 WEEKS2 WEEKS
DEC 26-JAN 1, 20234-5 WEEKS2 WEEKS
JAN 2-JAN 8, 20235 WEEKS2 WEEKS
JAN 9-JAN 16, 20235 WEEKS2 WEEKS
JAN 17-JAN 22, 20235 WEEKS2 WEEKS
JAN 23-JAN 29, 20235 WEEKS2 WEEKS

 

 

WE ARE PROUD TO SUPPORT THE FOLLOWING ORGANIZATION: