Warranty

Limited Lifetime Warranty:

UGQ Outdoor LLC is committed to the quality and craftsmanship of its products. We offer a Limited Lifetime Warranty to the original owner, covering any defects in materials and workmanship for the lifetime of the product.

If a warranty claim is approved, we will, at our discretion, offer repair, replacement, or refund options based on the specific circumstances of the claim. Please note, however, that this Limited Lifetime Warranty does not cover damages due to normal wear and tear, accidents, loss, theft, improper care, misuse, negligence, or any modifications made by individuals other than UGQ Outdoor. Any such alterations will void the warranty.

The term “lifetime” refers to the expected lifespan of the product’s components, fabrics, and materials. While our warranty does not extend to wear and tear from regular use, we understand that materials may naturally degrade, wear, or fade over time due to exposure to the elements and general usage.

Please be aware that return shipping costs are not covered under this warranty. For repairs required due to abuse or neglect, we will provide service at a reasonable cost. Before proceeding with any repair, we will supply a detailed estimate to ensure transparency throughout the process.

At UGQ Outdoor, we are dedicated to helping you maintain your gear, so it can accompany you on a lifetime of adventures.