UGQ Outdoor LLC proudly stands behind the quality of its products with a Limited Lifetime Warranty. This warranty ensures that our products will be free from defects in materials and workmanship for the lifetime of the product to the original owner.
If a warranty claim is validated, we offer options such as repair, replacement, or refund, depending on the nature of the damage. However, it’s important to note that the Limited Lifetime Warranty doesn’t cover damages resulting from normal wear and tear, accidents, loss, theft, improper care, non-standard usage, negligence, or after-market modifications.
The lifetime of the product refers to the lifespan of its components, fabrics, and materials. While our warranty doesn’t cover wear and tear, we acknowledge that materials naturally wear out, deteriorate, and fade over time, depending on exposure to the elements and proper care.
It’s essential to understand that our warranty excludes return shipping to our location. Repairs due to abuse or neglect will be conducted at reasonable rates. Before initiating any repairs, we’ll provide you with a detailed estimate, ensuring transparency and clarity in the process. We’re committed to keeping your UGQ products in top condition for a lifetime of adventures.