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COVID-19 INFORMATION

UPDATED MAY 1, 2020

As we continue to prepare for and take action on the challenges presented by this virus, we want to keep our past, present, and future customers updated.

As of April 24, 2020 we have officially been allowed to return to work with full production on our orders.

What this means for you?⁠

Our website is open and orders can continue to be placed.

If you placed an order prior to March 23, 2020, the date of the closure, please expect a delay of 3-4 weeks from the lead-times that were posted on our website when you ordered.

Our current lead times shown on our website are as accurate as possible, and they take into consideration the 3-4 week delay that was a result of our mandatory closure order. If you placed an order during our closure, the posted lead times are as accurate as we can currently predict.⁠

We have invested in additional staff and equipment to increase our weekly production, our goal is to minimize any delay in shipping of orders as much as we possibly.

EFFECTIVE MAY 1, 2020 DUE TO OUR EXTENSIVE BACKLOG OF ORDERS WE ARE NOT ACCEPTING ANY NEED DATE REQUESTS AT THIS TIME. TO BE FAIR TO CUSTOMERS WHO HAVE BEEN WAITING PATIENTLY DURING OUR MANDATORY CLOSURE ORDERS RECEIVED AFTER MAY 1, 2020 WILL BE PROCESSED IN THE ORDER THEY ARE RECEIVED.

Your continued support during these unprecedented times is GREATLY appreciated, and if you have any questions or concerns please feel free to reach us at sales@ugqoutdoor.com.

Thank you for your patience and understanding during this challenging time…

TEAM UGQ

 

We are proud to support the following organizations: