Order Status

What Your Order Status Means

At UGQ, every quilt and piece of gear is handcrafted with care. Below is a breakdown of what each order status means so you know exactly where your gear is in the journey from our shop to your adventure.

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Order Received

Your order has been successfully processed and is now in our system. Nothing to do on your end—your build details are safe with us.

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Awaiting Production

This is the “hold tight” stage. Your order is in the queue, waiting for its turn on the production floor.

• This status usually lasts the longest. If our quoted lead time is 3–4 weeks, expect it to stay here for about 3 weeks.

• Orders are usually moved to Awaiting Production the day after we receive them.
  We know the wait can be tough, but this is where the magic starts to line up.

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In Production

Your order has officially been pulled for the week’s build schedule. From here, things move quickly:

• Most orders ship within 7–10 days of entering production.

• We typically pull 25–30 orders at a time, which is why the production window runs about a week to ten days.

• Timing can shift slightly depending on staffing, supply chain, and overall workflow.
  This is where your quilt is cut, sewn, filled, and finished—built just for you.

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Shipped

Your gear is complete and on its way!

• A shipping label has been created. Sometimes this happens late in the day, so tracking may not update until the carrier picks it up the next business day.
  Time to get excited—your adventure upgrade is en route.

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In Fulfillment (In Stock & Accessories Only)

This status applies only to in-stock quilts or accessories.

• Orders marked In Fulfillment usually ship within 2–3 business days.

• The typical flow is: Order Received → In Fulfillment → Shipped.
  Quick, easy, and on its way to you.

 

Thinking about placing a new order? Click here to see our current lead times.

For any questions or concerns please email us at sales@ugqoutdoor.com